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Hi, we are Jo and Ken WalkerWe are a professional couple focused on providing the full range of relief management services to motels and holiday parks in NZ. Bringing with us years of experience in the accommodation industry, we provide expertise, knowledge and dedication as relief managers. We know what it takes to run your accommodation business profitably and seamlessly.
We are a husband and wife team providing our own fields of expertise to give you an exceptional relief management service. Jo has many years of office and accounting experience, including linking and updating the various booking channels. Ken is the ‘fix-it’ man who can put his hand to most things. We both enjoy the hospitality industry and take pride in our excellent customer skills. We work in both the North Island and the South Island, so please review our calendar and get in touch. |
Our initial accommodation experience began when in 2013 we purchased a motel lease in Napier. Cedar Court Motel had 15 units consisting of studio units, 1-bedroom units and 2-bedroom units. During the 2.5 years of owing the lease our achievements were:
We are so proud of what we achieved and were pleasantly surprised how much we loved the industry. Even the hard work that went with it.
Next we did some managing at the following motels:
- Ranked number 8 on Tripadvisor in Napier (originally no. 36).
- Tripadvisor Certificate of Excellent 2015.
- Tripadvisor 2016 Travellers Choice Winner – Bargain hotel.
- Travel Bug 100% Reviews 2015.
- Booking.com rating 9/10.
We are so proud of what we achieved and were pleasantly surprised how much we loved the industry. Even the hard work that went with it.
Next we did some managing at the following motels:
- Beechwood Motel (10 units), Dunedin – this was prior to their shutdown for full renovation
- ASURE Sierra Motel (14 units), Omarama
Our experience includes:
- Reservation system; Strait PMS
- Checking in and out of guests
- Updating booking channels
- Laundry (excluding sheets)
- Purchasing linens and supplies
- Day to day accounting and reconciliations using Xero
- Lawn and garden maintenance
Towards the end of 2018 we settled down at Ashburton to assist in the running of the Tinwald Holiday Park over their summer season. Our work included reception, lawn mowing and maintenance. Our main role was to assist in the opening of the new lodge. Before, during and after guests were in resident, we ensured the smooth running of the lodge as well as dealing with any teething problems.
As we enjoy working at both holiday parks and motels, we decided to concentrate on being relief managers, so we could experience more of New Zealand.
As we enjoy working at both holiday parks and motels, we decided to concentrate on being relief managers, so we could experience more of New Zealand.
Our experience includes:
Fairway Motel & Apartments, Wanaka
Motel (15 units), Apartments (9 units)
Checking in and out of guests, taking reservations via phone and email, employing, supervising cleaners and organising schedules, in-house laundry and ironing (except sheets, heated pool and BBQ cleaning and maintenance, invoicing and reconciling invoices, quoting for tour group visits).
Dickson Holiday Park, Thames
Cabins, Caravans, Self-Contained Motel Units, Dorm Rooms, Powered Sites, Unpowered Site
Checking in and out of guests, taking reservations and enquiries via phone, cleaning of cabins, motel units and communal areas, in-house laundry, supervision of staff.
Alpin Motel & Conference Centre, Rotorua
Motel (40 units)
Checking in and out of guests, taking reservations and enquiries via phone and email, organising cleaners’ schedule, booking and finalising tour group reservations, invoicing as required, breakfasts as required, cleaning of heated swimming pool and sauna.
Homestead Lodge Motel, Timaru
Motel (12 units plus house)
Checking in and out of guests, taking reservations and enquiries via phone and email, organising cleaners’ schedule, and in-house laundry (except sheets).
Durham Court Motor Inn, Tauranga
Motel (22 units plus house)
Checking in and out of guests, taking reservations and enquiries via phone and email, organising and supervising cleaners, and in-house laundry (except sheets).
Motel (15 units), Apartments (9 units)
Checking in and out of guests, taking reservations via phone and email, employing, supervising cleaners and organising schedules, in-house laundry and ironing (except sheets, heated pool and BBQ cleaning and maintenance, invoicing and reconciling invoices, quoting for tour group visits).
Dickson Holiday Park, Thames
Cabins, Caravans, Self-Contained Motel Units, Dorm Rooms, Powered Sites, Unpowered Site
Checking in and out of guests, taking reservations and enquiries via phone, cleaning of cabins, motel units and communal areas, in-house laundry, supervision of staff.
Alpin Motel & Conference Centre, Rotorua
Motel (40 units)
Checking in and out of guests, taking reservations and enquiries via phone and email, organising cleaners’ schedule, booking and finalising tour group reservations, invoicing as required, breakfasts as required, cleaning of heated swimming pool and sauna.
Homestead Lodge Motel, Timaru
Motel (12 units plus house)
Checking in and out of guests, taking reservations and enquiries via phone and email, organising cleaners’ schedule, and in-house laundry (except sheets).
Durham Court Motor Inn, Tauranga
Motel (22 units plus house)
Checking in and out of guests, taking reservations and enquiries via phone and email, organising and supervising cleaners, and in-house laundry (except sheets).
